ServPro Case Study

SERVPRO One Team speeds up pack-outs with ContentsPal

Learn how ServPro One Team uses ContentsPal to move faster in the field while protecting what matters most to homeowners.

Overview

SERVPRO One Team

ServPro One Team in Flint, Michigan, processes 30 to 40 contents jobs monthly. To better protect homeowners' cherished memories, the company transitioned from manual data entry to ContentsPal.

ServPro One Team - Flint, MI

Becky Heminger, Operations Manager

locations

30-40

contents jobs per month

220

employees

“

I would definitely recommend using ContentsPal once I saw the benefit to it— all the metrics, the data, just everything right at your fingertips and the ease of

use in the field.

Becky Heminger,

Operations Manager, ServPro One Team

Benefits of ContentsPal

From Manual Inventories to AI Automated Workflow

The Manual Inventory Process

Field crews relied heavily on manual data entry and multi-step workflows to log personal property. Because technicians had to type out all item descriptions by hand while using standard apps that lacked offline capabilities, completing inventories became a time-consuming bottleneck that slowed down project timelines for the entire company.

• Manually typing item descriptions by hand

• Extended inventory timelines for the whole company

• Adjusters accustomed to slower field timelines

The ContentsPal AI Workflow

Technicians capture photos and scan QR codes in a single, simplified field workflow. The AI automatically extracts granular details like net weight and fluid ounces without any manual typing, while a reliable offline mode ensures crew members keep moving seamlessly even when they completely lose cell service.

• One-step scanning and photo capture

• AI automatically extracts net weight and volume

• True offline mode keeps field crews working

ROI

The Business Impact

Company-Wide Time Savings: Switching from manual workflows has been a massive time saver for the entire company.
Unprecedented Field Speed: Insurance adjusters have openly noted that they can’t believe how quickly the team performs pack-outs and total loss inventories.
Data at Your Fingertips: All metrics, data, and field insights are instantly accessible at management’s fingertips.

Feedback

What ServPro One Team Thinks of ContentsPal

“

Adjusters have said they can't believe how quickly we performed the pack-out or the total loss inventory.

Becky Heminger

Operations Manager, ServPro One Team

“

I like how AI gets all of the information like the fluid ounces, the net weight. It's very efficient for all of my crew members.

Katelyn Bowers

Crew Chief

“

[ContentsPal] is such a time-saver for our entire company.

Becky Heminger

Operations Manager, ServPro One Team